What is On Demand Customer Service?
Experts are skilled professionals dedicated to delivering a more personalized customer experience. Experts include specialists with special product expertise and language abilities, alumni with deep knowledge of an industry, and team members interested in engaging more broadly and deeply with customers.
Got what it takes to be an expert?
SAP’s on-demand customer service is powered by SAP experts using Directly apps. As customers ask questions, Directly matches them to the right experts who get alerts on their mobile devices. Experts work together to provide help and earn rewards & reputation points for the best answers.
Why you should become a customer care expert for SAP
help on the go
Get notified on your smartphone about questions you're qualified to answer
earn rewards
Earn rewards for providing answers and assisting other experts.
make people happy
Collect testimonials by providing fast, personalized help to customers in need.
